System Outage

Incident Report for SmartFile

Resolved

A core routing switch within our data center stopped working. Our network team was able to get traffic routed away from the switch to bring services back online. With this being a core switch we took down all services while doing a repair to prevent any data from being lost.

Posted Jan 06, 2022 - 16:56 EST

Monitoring

We have all systems online now.

Posted Jan 06, 2022 - 16:17 EST

Update

We are continuing to work on a fix for this issue.

Posted Jan 06, 2022 - 16:16 EST

Update

The issue had been corrected and systems are slowly coming back up.

Posted Jan 06, 2022 - 15:42 EST

Update

We are still working to correct the issue.

Posted Jan 06, 2022 - 13:51 EST

Identified

We have identified a issue with the network connecting our infrastructure and are working to resolve it.

Posted Jan 06, 2022 - 11:30 EST

Investigating

We are currently investigating this issue.

Posted Jan 06, 2022 - 10:46 EST

This incident affected: SmartFile Website, FTPHosting Website, API, SFTP, WebDAV, Search, FTP (FTP Active, FTP Passive), and FTPS (FTPS Active, FTPS Passive).