System Outage

Incident Report for SmartFile

Resolved

This incident has been resolved and we will continue to monitor for stability. We experienced a database fault at approximately 9:20 am eastern. To preserve data integrity we allowed our databases to perform a data verification process prior to making services available. Data was validated and a rolling start was performed. Services were restored at approximately 11:40 am eastern.

Posted Mar 09, 2022 - 12:00 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 09, 2022 - 11:40 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 09, 2022 - 09:34 EST

Investigating

We are currently investigating this issue.

Posted Mar 09, 2022 - 09:21 EST

This incident affected: SmartFile Website, FTPHosting Website, API, SFTP, WebDAV, Search, FTP (FTP Active, FTP Passive), and FTPS (FTPS Active, FTPS Passive).